Strategic Management is a continuous process by which the goals and objectives of a practice are achieved through the calculated planning, monitoring, and analysis of the practice’s activities and workflow processes.  We can help you and your team become strategic thinkers and move your practice to the next level!  By developing standard systems and procedures for your practice, you can improve your patients’ and employees’ satisfaction while saving time and money. 
 
Continuous Performance Improvement is a culture, and it’s the culture you want in your practice!  This type of quality improvement focuses on maximizing value for your patients while reducing overhead and errors and minimizing waste, do-overs, and non-value-added time for you and your team. 
 
We set ourselves apart from other dental practice management consultants by utilizing these proven business strategies and focusing on the development of lean, effective, and efficient approaches to private practice. By harnessing the power and techniques of “big business” management, EGHMA helps private practices compete and maintain an effective edge in a changing dental market.  We’ll teach you to pair Strategic Management and Performance Improvement methodologies to maximize your productivity and potential, minimize your stress, and get the practice you want.


Employee Management

  • Talent Acquisition
  • Incentive Program Development
  • Performance Review Systems
  • Incident Documentation
  • Digital HR File Set-Up/Training

Patient Management

  • Exceptional New Patient Experience
  • Customer Service Systems/Scripting
  • Patient Agreements (Policies)
  • Treatment Plan Presentation/ Treatment Acceptance Training

    Practice Financial Management

    • Effective Performance Measurement with KPIs
    • Financial Arrangement/Policy Development
    • Third-Party Financing Set-Up
    • Accounts Receivable/Collections Management

    Effective Hygiene Re-call/ Reactivation

    • Scheduling Techniques to Improve Retention
    • Reactivation Systems
    • Value-Added Hygiene Appointments
       

    Daily Systems Management

    • Goal Development
    • Productive Daily Meetings/Communication
    • Clinical Systems
      • Patient Flow
      • Effective Charting
      • Maximizing Practice Management Software/Digital Systems
    • Administrative Systems
      • Telephone/Communication Scripting and Troubleshooting
      • Efficient Scheduling Techniques/Development Training
      • Check-In/Check-Out Procedures to Maximize Daily Goals